We're a team of engineers, designers, and product builders that were brought in to help fix HealthCare.gov in the winter of 2013.
Since then, we've been working with the government to improve the services HealthCare.gov provides. The new application process that we designed and built is now used by millions each year to sign up for health insurance, and has helped America reach its lowest uninsured rate ever.
On the backend, our new identity management system is dramatically more scalable, performant, and reliable. This means a faster and smoother experience, and it has already saved the government tens of millions of dollars in operating costs.
We're proud of what we've been able to do, but our work is far from done. We’ve since begun work with both the Department of Veterans Affairs and Medicare. We are focused on modernizing the VA’s appeals processing systems – Veterans currently wait, on average, five years to receive a resolution. For Medicare, we are designing and building the architecture for Medicare's historic transition towards value-based care.
There’s a lot to do, and we’re just getting started. We’re now the first public benefit corporation to be a prime contractor, and we continue to radically improve how our government serves its people.
Our government provides vital services. For millions of Americans, these services save lives, support veterans, provide access to education, and feed families. With government services moving increasingly online, a broken or inefficient digital infrastructure now means a broken service.
Unfortunately, these broken services are all too common. An estimated 94% of government IT projects over 10 million dollars fail, but it doesn’t have to be this way. We consider scalable infrastructures and user-friendly experiences the absolute basics.
We believe that the services our government provides should be clear and reliable. This is hard but important work. With our experience repairing complex systems at HealthCare.gov we’ve seen how building with high expectations, clear design, and scalable backend infrastructure can create dramatic benefits. We’ve been the firefighters – now we’re the architects.